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Return & Refund Policy

Each product from Collectors ORB is made to order and fulfilled by Printful.
Please review your order carefully before checkout.
 

Damaged or Wrong Items

If your order arrives damaged, defective, or misprinted, contact us within 30 days of delivery at support@locker369.com with photos and your order number.
We’ll replace or refund the item at no cost to you.
 

Lost Packages

If your package is lost in transit, please report it within 30 days after the estimated delivery date so we can file a claim.
 

Wrong or Unclaimed Address

Orders returned due to an incorrect address or unclaimed delivery will be returned to Printful.
You’ll be responsible for reshipping costs after we confirm an updated address.
 

No Returns for Buyer’s Remorse or Size Issues

All items are custom-made, so we cannot accept returns or exchanges for wrong size, color, or change of mind. Please check size charts before ordering.
 

Non-Returnable Items

For hygiene reasons, certain products like face masks cannot be returned or refunded.
 

Return Address

All returns go to Printful’s facility. Contact us before sending any items back so we can assist.

 

Questions?
Email us at support@locker369.com

Shipping Policy

All products are made to order and fulfilled by Printful. Once an order is placed, it goes into production and can’t be changed or canceled.

Please check your details carefully before checkout.
 

Processing & Delivery

  • Processing Time: 2–5 business days

  • Shipping Time:

    • USA: 3–7 business days

    • International: 7–21 business days
      Delivery times may vary by location.
      You’ll receive a tracking number once your order ships.
       

Shipping Costs

Shipping rates are calculated at checkout based on location and carrier.
 

Lost or Damaged Orders

If your order is lost or damaged, contact us within 30 days at support@locker369.com with photos and your order number.
We’ll review your claim and arrange a replacement or refund if applicable.
 

Wrong Address or Unclaimed Packages

Orders with incorrect addresses or unclaimed deliveries will be returned to Printful.
You’ll be responsible for reshipping costs once we confirm an updated address.
 

PO Boxes & International Orders

  • Delivery to P.O. boxes can’t be guaranteed.

  • International buyers are responsible for any customs fees or import taxes.

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